Delivery terms Minimonkey

Delivery costs

Delivery costs NL
For orders up till €30,- we calculate a fixed amount of €4,95 for the delivery costs. Orders of more than €30,- are shipped free of charge.

Delivery costs EU
For orders that need to be delivered in Europe (except for the NL), we charge €9,50 for the delivery costs. However, for orders over €170, we cover these delivery costs — so shipping is free for the customer.

Delivery costs outside EU
We charge a standard international shipping fee of €25. However, for orders over €170, we cover this shipping cost — so shipping is free for the customer.

Please note: When shipping to non-EU destinations, it’s possible that the customer will need to pay additional import duties, taxes, or VAT upon arrival. These costs vary by country and product and are the responsibility of the buyer. The shipping company will handle the collection of these charges.

Delivery time
Orders placed and paid for before 14:00 (CET) are released for delivery on the same day (working day), provided no exceptions are described on the website. You will receive an order confirmation as soon as the payment has been received and the order is send out.

Expected delivery time:
Netherlands: 1 – 2 working days
Belgium: 3 – 4 working days
Rest of Europe: 1-2 weeks
Outside Europa: 1-2 weeks
Usually our delivery partners succeed in delivering the goods in time. This is not always the case and unfortunately outside our control.

The processing of payments via bank transfer (and direct debit for NL clients) take a few days. If you want your order processed immediately then we advise you to pay by Credit Card (or Ideal for NL clients).

Returns
At minimonkey, our motto is ‘satisfied or your money back’. Upon receipt, if you’re not satisfied with your order, please contact us directly by mail (info@minimonkey.com). Returns are accepted within two weeks of receipt and in original packaging. Upon receipt of your returned item you will be refunded the purchase price (minus delivery costs) for the item.

The item cannot be returned if:
– the item has been washed;
– the item has been used;
– a repair has been attempted; and/or
– the packaging (including labels) for the item is damaged