Shipping & returns
Everything you need to know
Delivery terms Minimonkey
Delivery costs NL
For orders up till €30,- we calculate a fixed amount of €1,95 for the delivery costs. Orders of more than €30,- are shipped free of charge.
Delivery costs EU
When you order 1 product that needs to be delivered in Europe (except for the NL), €9,50 is calculated for the delivery costs. When you order 2 products, the delivery costs are €9,50. Orders of more than €150,- are shipped free of charge.
Delivery costs outside EU
When you order 1 product that needs to be delivered outside Europe, €25 is calculated for the delivery costs. When you order 2 or more products, the delivery costs are €25.
Orders placed and paid for before 14:00 (CET) are released for delivery by TNT post on the same day (working day), provided no exceptions are described on the website. You will receive an order confirmation as soon as the payment has been received and the order is send out.
Expected delivery time TNT post:
Netherlands: 1 – 2 working days
Belgium: 3 – 4 working days
Rest of Europe: 1-2 weeks
Outside Europa: 1-2 weeks
Usually TNT Post succeeds in delivering the goods in time. This is not always the case and unfortunately outside our control.
The processing of payments via bank transfer (and direct debit for NL clients) take a few days. If you want your order processed immediately then we advise you to pay by Credit Card (or Ideal for NL clients).
At minimonkey, our motto is ‘satisfied or your money back’. Upon receipt, if you’re not satisfied with your order, please contact us directly by mail (email@example.com). Returns are accepted within two weeks of receipt and in original packaging. Upon receipt of your returned item you will be refunded the purchase price (minus delivery costs) for the item.
The item cannot be returned if:
– the item has been washed;
– the item has been used;
– a repair has been attempted; and/or
– the packaging (including labels) for the item is damaged